Call Waiting

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We've tested Australia’s busiest call centres for the best and worst wait times.

To give the call centres a head start, we called during off-peak times. Here are the full results:

PHONE/INTERNET
Telstra (13 22 00)
12 min 47 sec

Optus (1800 780 219)
11 min 4 sec

Virgin (1300 555 100)
2 min 4 sec

Dodo (13 36 36)
5 min 45 sec

Internode (13 66 33)
12 min 54 sec

BANKING
ANZ (13 13 14)
8 min 59 sec

Bank SA (13 13 76)
4 min 36 sec

Commonwealth (13 22 21)
5 min 38 sec

National (13 22 65)
5 min 48 sec

Westpac (132 032)
5 min 24 sec

INSURANCE
AAMI (13 22 44)
0 min 4 sec

Allianz (13 10 00)
0 min 57 sec

RAA (8202 4567)
0 min 32 sec

SGIC (133 233)
0 min 44 sec

Youi (1300 231 408)
0 min 32 sec

POWER
AGL (131 245)
1 min 0 sec

Energy Australia (133 466)
1 min 31 sec

Origin (13 24 61)
1 min 54 sec

AIRLINES
Qantas (13 13 13)
Record message said “Longer than an hour” but they answered after just 2 min 6 sec

Jetstar (131 538)
0 min 47 sec

Virgin (13 67 89)
1 min 10 sec

Tigerair (1300 174 266)
4 min 36 sec

CENTRELINK
136 150 [Families]
41 min 56 sec

132 850 [Newstart])
Engaged (maybe they’ve got a wrong number on their website?)

AUSTRALIA POST (13 76 78)
41 min 55 sec

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