If you wish to lodge a formal complaint in relation to something you have seen or heard on the Seven Network you must send a letter or fax to Seven, or electronic form via the Free TV website (www.freetv.com.au) within 30 days of the relevant broadcast.
If your complaint relates to a matter covered by the Commercial Television Industry Code of Practice, the network is required to investigate your complaint and provide you with a substantive written response within 30 working days.
A copy of the Commercial Television Industry Code of Practice can be obtained from Free TV Australia at www.freetv.com.au
Formal complaints can be sent by mail to:
The Complaints Officer PO BOX 777 PYRMONT NSW 2009
or by fax to:
(02) 8777 7180
or via electronic form found on the Free TV website:
Your complaint should include the following information:
- The date, time and location of the broadcast;
- The name of the program;
- Reason for your concern; and
- Your name and address