Formal Complaints Procedures

If you wish to lodge a formal complaint in relation to something you have seen or heard on the Seven Network you must send a letter or fax to Seven, or electronic form via the Free TV website ( within 30 days of the relevant broadcast.

If your complaint relates to a matter covered by the Commercial Television Industry Code of Practice, the network is required to investigate your complaint and provide you with a substantive written response within 30 working days.

A copy of the Commercial Television Industry Code of Practice can be obtained from Free TV Australia at

Formal complaints can be sent by mail to:

The Complaints Officer PO BOX 777 PYRMONT NSW 2009

or by fax to:

(02) 8777 7180

or via electronic form found on the Free TV website:

Your complaint should include the following information:

  1. The date, time and location of the broadcast;
  2. The name of the program;
  3. Reason for your concern; and
  4. Your name and address