The ITIL 4 Foundation exam is an important milestone for any IT service management practitioner. As a comprehensive and detailed exam, it is also a key part of the ITIL 4 qualification system. Understanding the structure of the ITIL 4 Foundation exam is crucial to success in the exam.

The ITIL 4 Foundation exam is designed to test a candidate’s knowledge and understanding of the ITIL 4 framework. The exam is composed of 40 multiple-choice questions, which are designed to evaluate a candidate’s skills in the areas of service management, processes, and functions. The ITIL 4 foundation exam covers the basic principles of ITIL 4, as well as its core concepts, structures, and terminology. 

Candidates must correctly answer at least 26 out of the 40 questions to pass the exam. The ITIL 4 Foundation exam is divided into four distinct sections: General ITIL 4 Foundation Concepts, ITIL 4 Service Management Practices, ITIL 4 Service Value System, and ITIL 4 Service Value Chain.

Types of Questions in the ITIL 4 Foundation Exam

The ITIL 4 Foundation exam is a widely accepted certification for IT Service Management professionals. It is designed to ensure that anyone who obtains the certification has the knowledge and skills to use the ITIL best practice framework. As such, the ITIL 4 Foundation exam is an important part of any IT Service Management professional’s journey. The exam consists of 40 multiple-choice questions, with the majority of questions being scenario-based. The ITIL 4 Foundation exam is designed to assess the comprehension and understanding of the ITIL 4 framework and its core components. 

Questions on the exam are divided into three categories: Direct Questions, Scenario-based Questions, and Multiple Choice Questions. Direct Questions are the most straightforward type of questions, as they require the candidate to answer a direct question about the ITIL 4 framework.

Pass/Fail Requirements for ITIL 4 Foundation Exam

The ITIL 4 Foundation Exam is a vital component of the ITIL 4 certification program and can open the door to a wide range of IT service management roles and career opportunities. Therefore, it is important to make sure you are familiar with the pass/fail requirements and understand what you need to do to ensure you have a successful exam experience. 

To earn the ITIL 4 Foundation certification, candidates must pass the ITIL 4 Foundation Exam. This exam is composed of 40 multiple-choice questions and must be completed within 60 minutes. The passing score for this exam is 65%, which is 26 questions answered correctly. 

A diploma and a digital badge will be issued to candidates who pass and will provide proof of certification.  The ITIL 4 Foundation exam is based on the ITIL 4 Foundation syllabus, which includes topics such as the key elements of IT service management, ITIL 4 best practices, the ITIL 4 service value system, and the four dimensions of service management. Candidates should have a basic understanding of these topics before taking the exam.